Privacy Policy
Last updated: November 9, 2026
This Privacy Policy explains how Nona’s Home Care, Inc. (“Nona’s,” “we,” “us”) collects, uses and shares personal information when you visit nonashomecare.com and our landing pages at go.nonashomecare.com (the “Sites”), call or text us, submit a form, or otherwise contact us. It also explains your choices, including how to opt out of the sale or sharing of your personal information.
1. Information we collect
Information you give us. When you call, text, submit a form, chat with us or apply for a job, we collect what you provide, such as your name, phone number, email address, ZIP code or address, the name of the person who needs care, and the type of care you are looking for. You may also choose to share details about a person’s care needs or health. Job applicants may provide work history, certifications and availability.
Phone calls. When you call one of our numbers, we collect your phone number, the date, time and length of the call, and the number you called. Calls may be recorded for quality, training and record-keeping, and you will hear a notice at the start of a recorded call.
Information collected automatically. When you use the Sites, we and our providers collect information such as your IP address, browser and device type, pages viewed, the page or ad that brought you to the Sites (including ad click identifiers and campaign tags), and approximate location derived from your IP address. Some of this is collected using cookies and similar technologies, described in Section 4.
2. How we use information
- To respond to inquiries, assess care needs, schedule consultations and provide our services.
- To route your call and see which page or ad led to it (call tracking).
- To review job applications.
- To operate, secure and improve the Sites, including fixing problems and understanding how visitors use them.
- To measure the performance of our advertising and, if you allow advertising cookies, to show relevant ads.
- To comply with law and protect our rights.
We do not use information about anyone’s health or care needs for advertising, and we do not share it with advertising partners.
3. How we share information
We share personal information with service providers that work on our behalf and are not allowed to use it for their own purposes, including:
- Customer and phone systems: GoHighLevel (LeadConnector), which stores our contact records and handles some phone calls and texts.
- Call tracking: WhatConverts, which shows a unique phone number on the Sites, records which page or ad led to your call, logs calls to that number and may record them.
- Website hosting, email and consent management: including our website host and Cookiebot (Usercentrics), which records your cookie choices.
If you allow them, analytics and advertising partners also receive information through cookies on the Sites (see Section 4). We may also share information to comply with law, to protect rights and safety, or as part of a merger, acquisition or sale of assets.
We do not sell personal information for money. However, allowing advertising cookies on the Sites lets advertising partners collect information about your visit, which may be considered a “sale” or “sharing” of personal information under California law. You can opt out at any time (see Section 6).
4. Cookies, call tracking and similar technologies
When you first visit the Sites, a cookie banner lets you choose which cookies to allow. You can change your choice at any time using “Privacy settings” in the footer of the Sites.
- Essential and call tracking (always on): cookies that make the Sites work and remember your cookie choice, and our call tracking provider, WhatConverts, which shows a unique phone number and records the page and the ad or source that brought you to the Sites. Declining other cookies does not turn off call tracking.
- Statistics (only with your permission): Google Analytics and Microsoft Clarity, which help us understand how visitors use the Sites. Microsoft Clarity can record how you interact with our pages, such as clicks and scrolling.
- Marketing (only with your permission): Google Ads, Microsoft Advertising and Meta, which measure our ads, show relevant ads and may track you across websites.
Our landing pages at go.nonashomecare.com are hosted by GoHighLevel, which also sets its own cookie to operate the page and attribute form submissions.
Do Not Track and Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale or sharing of your personal information and turn off marketing cookies for that browser. We do not respond to other “Do Not Track” signals.
5. How long we keep information
We keep personal information only as long as needed for the purposes described above, including providing services, keeping business and employment records, and meeting legal, tax and licensing requirements. Call recordings and website analytics data are kept for shorter periods than client and employment records. When information is no longer needed, we delete or de-identify it.
6. Your privacy choices and California rights
Opt out of sale or sharing. Visit Your Privacy Choices (also linked as “Do not sell or share my personal information” in the footer), use a browser with Global Privacy Control turned on, or contact us using the details below.
If you are a California resident, you may also have the right to:
- Know what personal information we have collected about you, the sources, the purposes and who we shared it with, and get a copy of it.
- Ask us to delete or correct personal information we hold about you.
- Not be discriminated against for using these rights.
To make a request, use the form on Your Privacy Choices, email hello@nonashomecare.com or call (855) 600-0622. We will verify your request by matching information you provide with information we have, and respond within the time required by law (generally 45 days). You may use an authorized agent, who must provide proof of your permission. We do not use or disclose sensitive personal information for purposes that would give you a right to limit its use under California law.
7. Children
The Sites are not directed to children under 16, and we do not knowingly collect personal information from them.
8. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure.
9. Changes to this policy
We may update this Privacy Policy. The “Last updated” date above shows when it last changed.
10. Contact us
Nona’s Home Care, Inc.
1104 Camino Del Mar, STE 1, Del Mar, CA 92014
Email: hello@nonashomecare.com
Phone: (855) 600-0622